insurance claim

[charkdark]

hi iv lost my phone how do i claim it wont let me use the insurance claim option on my ee account

[Leanne_T · Accepted solution]

Morning @charkdark 

Thanks for coming to the community. 

Sorry to read you have lost the phone, done it myself a few times!

To get the phone and SIM blocked and an insurance claim opened, please call us from any other phone on 07953 966 150, and the team will be happy to help. 

The Lost or Stolen Mobile Phone? Help page has more information for you 🙂

Leanne. 

[alfP]

i haven't lost my phone, i need it repaired.   The website doesn't make it very clear what to do 

[Debbie_G]

Hi @alfP.

Welcome to the community.

You can find more information about repairs on our Mobile Phone Repairs Help page.

Debbie 🙂

[_1997mani]

Insurance claim for me 

[Rach_H]

Hi @_1997mani,

Welcome to the Community!

If you have insurance with us then our insurance claim guide will help you complete your claim.

Rach