“Anyone considering legal action for their own disputes would do very well to seek independent legal advice first, from a body such as Citizens Advice. Certainly any court judge will expect claimants to treat the legal system as a last resort and to use ADR before resorting to small claims.
Decisions made in haste and without seeking objective counsel can often be bad ones.”
a valid point, however, as long as pre court protocol is adhered to, with the facts clearly stated how a satisfactory solution has not been reached by the parties, my experience of of the courts has been wholly positive albeit occasionally only after appealing hastily made decisions by judges who had been misdirected by opposition counsel.
In my experience consumer rights forums offer some very good advice and it is often more comprehensive than citizens advice, they have some some legally trained people who know the system very well for anyone who is motivated enough to honestly state the facts of their case.
Obviously each case is different, but for anyone with a similar scenario who is interested in my situation it has been hopefully explained clearly earlier in this thread,
.A line was added to my account in 2020 that was not requested by me.
The account was never activated or made live by ee
£44 per month has been added to my direct debits from 2020 till present date.
ee have offered 6month line rental fee as compensation, I have declined their offer.
When all this is confirmed by ee in writing by way of a subject access request and if I do not receive a substantially better offer, I will take things further.
Thank you everyone for your input, I will keep you posted……
