Phone cut of l payed tomorrow, since when did being cut off stop INCOMING calls?

[aidanmacgregor]

I have a doctor's appointment via phone today, phone was cut off yesterday, mad a partial payment a few days ago, before outgoing calls ect used to be restricted but incoming calls not, I can't afford to miss jo centre phone calls so might look at moving away from EE because of this, sure my previous contract worked with only outgoing, ime having to dig out my old house phone and call to arrange different number

[Ali_A]

Hi @aidanmacgregor 

Welcome to the Community. 

Sorry to hear your services have been restricted while waiting to make payment. 

Our Payment & Collections team will be able to have a look to see if it's possible to reconnect your services until you clear the remainder.
If you know you may be making a partial late payment in the future, you can always call the team in advance to see if they can keep your services active in the mean time. 

Have a look at our Managing Missed Payment page for more information and how to contact the team. 

Hope this helps! 

Ali

[bristolian]

Comparing different network operators in how they handle late payments is certainly an interesting angle!

[Chris_B]

@aidanmacgregor  Being cut off has always stop outgoing and incoming call.   They are stopping you from using the network because of payment issues.   Incoming calls are still using the network that you’ve been restricting from using until payment has been made.