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Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

Daipop
Established Contributor
Established Contributor

‎24-04-2024 03:30 PM

Anyone else getting this message as very unhappy with voice & online customer service trying to move from the useless BT onto EE but it appears as bad - disgusted with the UK so called Premier Communications Group - their having a Giraffe?

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41 REPLIES 41
XRaySpeX
EE Community Star
EE Community Star
In response to Daipop

‎26-04-2024 07:10 PM

No, just fact-finding for the facts you withhold!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Daipop
Established Contributor
Established Contributor
In response to XRaySpeX

‎26-04-2024 07:34 PM

But you are PRESUMPTIVE - do you work for them ? Would explain your protective attitude ? - Good exchange so far ????
Sent from my iPad
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XRaySpeX
EE Community Star
EE Community Star

‎26-04-2024 07:43 PM

No & No.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Daipop
Established Contributor
Established Contributor
In response to Katie_B

‎26-04-2024 07:55 PM

Barbara chat Wednesday following chat with Robin EE & BT following order fail on 17/3

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James_B
EE Community Manager
EE Community Manager
In response to Daipop

‎27-04-2024 10:13 AM

Hi @Daipop,

Please let us know the outcome of your update from the complaints team on Monday.

Thanks

James

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Daipop
Established Contributor
Established Contributor
In response to James_B

‎27-04-2024 12:19 PM

Wilco x
Sent from my iPad
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Daipop
Established Contributor
Established Contributor
In response to James_B

‎29-04-2024 08:03 PM

Update on promised call back today as promised by Darius - Sarah due to cal ref Executive Compaint - not unexpectedly NOBODY HAS CALLED - BT/EE new is worse than the OLD - disgusted loyal customer from the time BT used semaphore ?

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Daipop
Established Contributor
Established Contributor
In response to James_B

‎29-04-2024 08:06 PM

Hi James 

Can you offer any meaningful assistance please ? Start with Barbara in billing ?

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James_B
EE Community Manager
EE Community Manager
In response to Daipop

‎30-04-2024 07:56 AM

Hi @Daipop,

Was the call you were expecting from BT or EE?

James

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Daipop
Established Contributor
Established Contributor
In response to James_B

‎30-04-2024 10:16 AM

Not sure but I was speaking with Darius from BT having been transferred by Barbara from EE billing if that helps - sorry very concerned 79 year OAP on their vulnerable register ??
Sent from my iPhone
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