Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

[Daipop]

Anyone else getting this message as very unhappy with voice & online customer service trying to move from the useless BT onto EE but it appears as bad - disgusted with the UK so called Premier Communications Group - their having a Giraffe?

[Daipop]

Sorry Katie reply in wrong place - my 80 year old grey matter not as tech savvy these days 🙏

[Katie_B]

Thanks for getting back to me @Daipop. 

When did you speak with Barbara?

Are you trying access subscriptions with BT or EE?

Katie

[XRaySpeX]

Are you trying access mobile or Broadband subscriptions?

[Daipop]

Both Mark
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[XRaySpeX]

Mobile with EE & BB with BT?

[Daipop]

Yep! Ordered the All Rounder deal on 17 March & engineer booked for 22 March but failed to turn up !! Rung to check & was told “ but you cancelled” ???? Trying to explain the contradiction they were providing they said they would call back - checked order & saw “some of your order has changed - we”ll be in touch!” Waited but then couldn’t access my account & yesterday Darius told me he had sorted it - HE HASN”T another pathetic promises perhaps?? Apparently I have an Executive Compaint open which prevents normal access & Sarah is due to call me on Monday 29 April with a resolution & hopefully a refund of overcharges & compensation ??? Watch this space ???
BT/EE making futile attempts since February 2023 to integrate their systems but looks like another Post Office style disaster as BT/EE can do what they like on your account but your not allowed the RSVP to emails from them?? They can charge anything they like to your account & The Ombudsman service is pathetic ??
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[XRaySpeX]

For your BT contracts you'll need to discuss with BT.

[Daipop]

Tell me about it ? Darius proved another damp squib avenue

But thanks
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[XRaySpeX]

Why? Is Darius with BT? You've mentioned him all over this EE thread w/out once saying he was BT.

I now presume your BB is with BT & should be discussed there not here.

[Daipop]

Touchy please elaborate ?
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