Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

Daipop
Established Contributor
Established Contributor

‎24-04-2024 03:30 PM

Anyone else getting this message as very unhappy with voice & online customer service trying to move from the useless BT onto EE but it appears as bad - disgusted with the UK so called Premier Communications Group - their having a Giraffe?

0 Helpful
41 REPLIES 41
Daipop
Established Contributor
Established Contributor
In response to XRaySpeX

‎30-04-2024 08:01 PM

I,m confused sorry = so if NewEE raised the order to combine all my BT & EE subs into one NewEE All Rounder subscription then I need to check my BT account ??
Help this 79 years OAP to understand please as it appears applying common sense is no good these days ???
Sent from my iPad
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Daipop

‎01-05-2024 08:00 AM

Hi @Daipop,

Is your query about your EE bill, or your final BT bill?

If it's your EE bill, please call 150 from your EE phone or chat online by pressing 'help' at the bottom of the EE app home screen.

If it's your BT bill, please call 0330 1234 150.

Thanks

James