24-04-2024 03:30 PM
Anyone else getting this message as very unhappy with voice & online customer service trying to move from the useless BT onto EE but it appears as bad - disgusted with the UK so called Premier Communications Group - their having a Giraffe?
30-04-2024 10:19 AM
Did you get my reply James ? Can you help ?
30-04-2024 10:24 AM
Hi @Daipop,
Sorry, we can't access your account via the community forum.
If BT are handling your complaint, I'd recommend contacting them directly 0330 1234 150.
Thanks
James
30-04-2024 10:27 AM
The failed switch to EE all rounder plan from my BT was originated by EE’s Tommy from Glasgow on 17/3/24 can you find out what went wrong James ??
30-04-2024 10:31 AM
What does community SUPPORT mean please James ??
30-04-2024 11:10 AM
Hi @Daipop,
The EE Community Support team are here to moderate this peer to peer community forum and provide advice, but we're not able to access your account to provide information on any queries regarding your individual account. Our Customer Care Team are best placed to help in those circumstances.
If the issues you're experiencing relate to your EE account, please get in touch with Customer Care on 150 from your EE phone, or chat online via the help section of the EE app.
If it relates to your BT account, please contact them directly on 0330 1234 150.
They'll be happy to help.
James
30-04-2024 11:24 AM
30-04-2024 11:24 AM - edited 30-04-2024 11:49 AM
Yes, back to my original point days ago. This is an EE user forum. Any queries related to a BT a/c should be directed at BT.
30-04-2024 02:19 PM
No progress again today folks - useless
30-04-2024 02:23 PM
Do you mean NewEE or OldEE as they want BT broadband customers to switch to EE broadband & provide All Rounder & Full Works subs with my EE mobile ???
30-04-2024 02:44 PM
I just mean any BT a/c or product you have issues with.