Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

Daipop · ‎24-04-2024

Anyone else getting this message as very unhappy with voice & online customer service trying to move from the useless BT onto EE but it appears as bad - disgusted with the UK so called Premier Communications Group - their having a Giraffe?

XRaySpeX · ‎26-04-2024

No, just fact-finding for the facts you withhold!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Daipop · ‎26-04-2024

But you are PRESUMPTIVE - do you work for them ? Would explain your protective attitude ? - Good exchange so far ????
Sent from my iPad

XRaySpeX · ‎26-04-2024

No & No.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Daipop · ‎26-04-2024

Barbara chat Wednesday following chat with Robin EE & BT following order fail on 17/3

James_B · ‎27-04-2024

Hi @Daipop,

Please let us know the outcome of your update from the complaints team on Monday.

Thanks

James

Daipop · ‎27-04-2024

Wilco x
Sent from my iPad

Daipop · ‎29-04-2024

Update on promised call back today as promised by Darius - Sarah due to cal ref Executive Compaint - not unexpectedly NOBODY HAS CALLED - BT/EE new is worse than the OLD - disgusted loyal customer from the time BT used semaphore ?

Daipop · ‎29-04-2024

Hi James

Can you offer any meaningful assistance please ? Start with Barbara in billing ?

James_B · ‎30-04-2024

Hi @Daipop,

Was the call you were expecting from BT or EE?

James

Daipop · ‎30-04-2024

Not sure but I was speaking with Darius from BT having been transferred by Barbara from EE billing if that helps - sorry very concerned 79 year OAP on their vulnerable register ??
Sent from my iPhone