New contract

Melanieo891 · ‎12-07-2022

Hi ive just got a new contract. Ive swapped to pay as you go to pay monthly with the same number. I have my new phone with the new sim. Ive activated the new sim but still dont have any calls text etc and asking me to top up. When does my monthly contract start? I have service but cant text/ call etc

XRaySpeX · ‎12-07-2022

@Melanieo891 wrote:

Ive swapped to pay as you go to pay monthly with the same number.

Sorry, which is "from" & which "to"?

Where are you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bristolian · ‎12-07-2022

Are you in the UK or abroad?

If you're in the UK, what happens when you try making a call or sending a text?

Melanieo891 · ‎12-07-2022

Hi sorry im in the uk. When calling out its asking me to top up

XRaySpeX · ‎12-07-2022

Then you haven't yet been switched to contract, if that's what you asked for.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Christopher_G · ‎13-07-2022

Hi @Melanieo891

Welcome to the community.

I would suggest speaking to our Mobile Care team to check when it's going to be activated,

Chris