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New contract

Melanieo891
Explorer

‎12-07-2022 10:18 PM

Hi ive just got a new contract. Ive swapped to pay as you go to pay monthly with the same number. I have my new phone with the new sim. Ive activated the new sim but still dont have any calls text etc and asking me to top up. When does my monthly contract start? I have service but cant text/ call etc 

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5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎12-07-2022 10:22 PM - edited ‎12-07-2022 10:24 PM

@Melanieo891 wrote:

Ive swapped to pay as you go to pay monthly with the same number. 

Sorry, which is "from" & which "to"?

Where are you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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bristolian
EE Community Star
EE Community Star

‎12-07-2022 10:24 PM

Are you in the UK or abroad?

 

If you're in the UK, what happens when you try making a call or sending a text?

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Melanieo891
Explorer
In response to bristolian

‎12-07-2022 10:28 PM

Hi sorry im in the uk. When calling out its asking me to top up 

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XRaySpeX
EE Community Star
EE Community Star
In response to Melanieo891

‎12-07-2022 10:30 PM

Then you haven't yet been switched to contract, if that's what you asked for.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Christopher_G
EE Community Support Team
In response to Melanieo891

‎13-07-2022 07:49 AM

Hi @Melanieo891

 

Welcome to the community.

 

I would suggest speaking to our Mobile Care team to check when it's going to be activated,

 

Chris

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