Hello @Johnshoobridge ,
Welcome to the community,
You wrote your query in the subject line rather than in the thread.
I would suggest you speak to customer service about this, see my signature of ways to speak to them.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
