My broadband booster stopped working and can’t get EE help on the line to sortit

Johnshoobridge · ‎28-03-2025

Schockwave · ‎28-03-2025

Welcome to the community,

You wrote your query in the subject line rather than in the thread.

I would suggest you speak to customer service about this, see my signature of ways to speak to them.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎28-03-2025

Hello @Johnshoobridge ,

Welcome to the community,

You wrote your query in the subject line rather than in the thread.

I would suggest you speak to customer service about this, see my signature of ways to speak to them.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

sanaamakhzoum · ‎13-05-2025

Please I cannot recharge my line. I am an EE customer and my number is ************. Can you help me please?

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

XRaySpeX · ‎13-05-2025

@sanaamakhzoum : How is this Broadband? Is that a mobile no. you are trying to top-up?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP