Hi everyone,
I’m hoping to get some advice or hear if anyone else has had a similar experience. My EE mobile account (closed before June 2025) is showing missed payments for June through to August on my credit file, even though the account was fully settled and closed. I switched providers earlier in the year as I didn't want to pay their extortionate fees anymore and wanted to cut costs where I could.
My online account portal was showing and still shows the £10.20 balance as 'already paid for this month', with any more money 'crediting my account' so as far as I'm aware the bill was/is settled and I never received a final bill with anything outstanding, I also never received a late payment reminder which I did previously, or arrears notice. EE’s complaints team says the balance is technically owed due to internal pro-rata adjustments, but from my perspective, the account was settled and this hasn't been communicated. I've since contacted the credit referencing team and credit agencies, but unsure if this will do anything. I feel like I've been shafted and am frustrated and angry having been a long time EE user, it makes me never want to use them again.
Has anyone else successfully had EE correct a missed payment marker on a closed account? If so, how did you manage it? Any tips for getting the credit reference agencies updated quickly would be really appreciated.
P.s I'm more than happy to pay if this money is truly owed, but their online system is completely contradicting what they are saying which makes me think I'm in the right here. It just seems so stupid my score is impacted over £10, when I've worked hard to move it up.
Thanks in advance!
