Itemised billing

[Briggy1]

How do I get a full itemised bill for the past 6 month

[bristolian · Accepted solution]

If you had chargeable itemised billing enabled for this time, download your bills and view them.

If not, you can't get this information directly - your phone's call log will show all dialled & received calls for however long it goes back.

An SAR request should give you this information but comes with a one-month lead time: https://ee.co.uk/help/cyber-security/getting-started/request-my-personal-data 

[AlanMp]

I want to download my outgoing call details. I understood I would get this via chargeable Itemised Billing which I now have. There is nothing new in the latest bill and no indication where to view this information. Just tell me step by step using the desktop app which I am using now.

The community posts are most unhelpful. It is not a difficult question and a service supplied by most utility suppliers.

[James_B]

Hi @AlanMp,

Your itemisation will appear on your bill which you can download at Plan Bill (ee.co.uk).

Was itemisation added to your account before your latest bill was produced?

James

[AlanMp]

Cant find "Plan Bill" give me a search item that works or a specific route that you have tested.

It was added a few days before and claimed would work. The charge is included.

Still if I cant find it how do I know?

[James_B]

Hi @AlanMp,

Tap/click here to view your bill.

You may have to scroll through a couple of pages before you reach the itemised section.

If it was only added a few days before your bill was produced, you'll only see itemisation for the days after it was activated.

James

[AlanMp]

Ahh - but which pages?

What is needed is a sentence with just statements of fact, no hypothesis. I now pay for itemised billing so where is it to be viewed whether or not it is empty.

Alan

[James_B]

Hi @AlanMp,

The itemisation on my latest bill started on page 5, but yours may vary depending on the contents of your individual bill.

James