Incorrect contract selected before checkout
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17-07-2024 11:53 PM - edited 17-07-2024 11:58 PM
Hi,
I have just ordered an upgrade and unfortunately due to having to go through the process twice ( I think the first must have timed out), I've incorrectly chosen 36 months instead of 24.
Is this an easy fix or do I have to cancel the whole contract after the phone arrives and redo the upgrade?
Thanks.
1 REPLY 1
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18-07-2024 08:25 AM
@luke254 If you call customer services they can cancel the order but you need to do this ASAP.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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