For quite a while now perhaps months I cannot view my account

[Darren12342]

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For quite a while now perhaps months I cannot view my account

[Leanne_T]

Hi @Darren12342 

Thanks for coming here. 

What happens when you try and view your account? 

Leanne 🙂

[MCISHERE31]

Will not let me add device to account, say problem are end try later been doing that for a week

[Leanne_T]

Hi @MCISHERE31 

Thanks for coming here. 

I would suggest giving us a call and the team can get the account set up for you. 

Thanks.

Leanne 🙂

[MCISHERE31]

I tried that and they said it was something to do with change of system. Spent hour on phone waiting to get through 

[pattcarlisle]

EE is absolutely crap…I’ve spent literally  HOURS on the phone calling EE… I wouldn’t recommend EE to my worst enemy. Everything was fine when I was with BT.

[ratty1936]

I don't have my account number and so cannot reply to todays email telling me my contract is ending and setting up a new one. Any ideas? Regards,  Richard Peters. TN288HY

[Katie_B]

Hello @ratty1936. 

Welcome to the community. 

Is the email letting you know that you are now eligible to upgrade?

If you are unable to access your account online please give us a call on 150. 

Our customer care team will be happy to help further. 

Katie 🙂