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Incorrect contract selected before checkout

luke254
Visitor

Hi,

I have just ordered an upgrade and unfortunately due to having to go through the process twice ( I think the first must have timed out), I've incorrectly chosen 36 months instead of 24.

Is this an easy fix or do I have to cancel the whole contract after the phone arrives and redo the upgrade?

Thanks.

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@luke254  If you call customer services they can cancel the order but you need to do this ASAP. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.