Link to pay bill online not working

[mjwoods_2002]

Is anyone else having this issue? I am abroad and there is no online chat to representative. Clicking link to 'pay this months bill amount only' takes me back to the home page.

[XRaySpeX]

@mjwoods_2002 : Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

[mjwoods_2002]

Thanks for the info except it's not a mobile bill i'm trying to pay. it's my broadband/landline bill. 

[James_B]

Have you tried paying via the EE app, @mjwoods_2002?

James

[mjwoods_2002]

Thanks James, I did and it had the exact same issue - took me straight back to the home page!

It's sorted now. I phoned them and just ate the 15+ pound phone charge from the USA. Would be nice if there was a live chat option or ability to whatsApp call or text.

Cheers

Matt

[XRaySpeX]

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[mjwoods_2002]

That's great to know. I'll definitely do that in future.

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[Misschsttypants]

Yeah me to trying to pay my monthly bill xx 

[Katie_B]

Good morning @Misschsttypants. 

Thanks for coming here. 

Are you trying to pay via the EE app or EE online?

Are you seeing the same issue as above?

Katie