I urgently need to contact EE via email. Please help.

[Becky1361]

After countless hours on the phone including 6 hours yesterday, trying to sort a miss sold contract, and activate my new Sim,  I was cut off. I can’t make phone calls. I have had no further contact from EE.. I  have emailed 3 people at EE including the CEO and have had no response. I drive home alone at 1am every morning after work and do not want to do this with no way of making an emergency call.

[XRaySpeX]

@Becky1361 : EE provide no email contact. You need to phone them. See my sig. below.

[bristolian]

How were things left when you contacted EE-CS by phone yesterday - what advice did they give? Pursuing that is the right thing to do here.

[Peter_W · Accepted solution]

Good afternoon @Becky1361.

Thanks for reaching out to us here on the Community. 

I totally get that you'll want this to be resolved as quickly as possible, and whilst our complaints team do review emails sent to our executive office, we recommend it can take up to 7 days for any case to be picked up. 

If you have another phone available to use we would recommend calling on the contact numbers that @XRaySpeX highlighted, and you can also find more details here:

Contact Us About Mobile Billing and Account | EE

If you need your SIM more urgently, my best recommendation would be to visit one of our stores, where we can bring up your account and activate a new SIM right away, free of charge. 

You'll just need photo ID in the form of a valid passport or UK Driving Licence photocard.

Peter

[stevep12]

Without a doubt the worst company I have ever dealt with for complaints and mistakes ,  since January 2025 , I have been paying £7.99 a month on top of my broadband bill for a product I dont have ,  you cannot get them on email , and when I have manged to speak to someone nothing has been solved. Nothing at all.  Still unresolved and money mounting up that I am owed ,   I have been in to an EE shop. The one in the pentagon in Chatham , useless aswell. Was actually told they couldn't help !!!   Useless.  Cant wait for my contract to end 

[Katie_B]

Good morning @stevep12. 

Welcome to the community. 

I'm sorry to hear you have not had your complaint resolved, this is not the experience we want our customer's to have.

I would love to see if I can help.

When you open your bill what does the £7.99 additional charge show as?

Speak soon

Katie

[stevep12]

Morning Katie. On the  bill is a mini hub which I dont have.  I did have one in December last year while my broadband was being set up.  . I returned the mini hub as soon as not needing it anymore , i even sent the proof of posting for it.   When I did eventually speak to someone on the phone they said they had removed it from my account , which possibly  they did however I am still charged for it every month . 

The store I went in to were extremely unhelpful and said they could do nothing about it  and told me to use the website .  Which quite frankly is also a waste of time .I am owed at the moment around £70 which increases every month .  If you are able to help that would be amazing , as every route I have tried is like driving in to a brick wall 

Regards Steve

[Katie_B]

Thanks so much for confirming this information @stevep12. 

When you have a moment please check your community inbox. 

Speak soon, 

Katie