I urgently need to contact EE via email. Please help.

[Becky1361]

After countless hours on the phone including 6 hours yesterday, trying to sort a miss sold contract, and activate my new Sim,  I was cut off. I can’t make phone calls. I have had no further contact from EE.. I  have emailed 3 people at EE including the CEO and have had no response. I drive home alone at 1am every morning after work and do not want to do this with no way of making an emergency call.

[XRaySpeX]

@Becky1361 : EE provide no email contact. You need to phone them. See my sig. below.

[bristolian]

How were things left when you contacted EE-CS by phone yesterday - what advice did they give? Pursuing that is the right thing to do here.

[Peter_W · Accepted solution]

Good afternoon @Becky1361.

Thanks for reaching out to us here on the Community. 

I totally get that you'll want this to be resolved as quickly as possible, and whilst our complaints team do review emails sent to our executive office, we recommend it can take up to 7 days for any case to be picked up. 

If you have another phone available to use we would recommend calling on the contact numbers that @XRaySpeX highlighted, and you can also find more details here:

Contact Us About Mobile Billing and Account | EE

If you need your SIM more urgently, my best recommendation would be to visit one of our stores, where we can bring up your account and activate a new SIM right away, free of charge. 

You'll just need photo ID in the form of a valid passport or UK Driving Licence photocard.

Peter

[Jidearibs]

Absolutely 

[Christopher_G]

Hi @Jidearibs 

Welcome to the community.

Is there something we can help you with?

Chris