I need to change my mums direct debit but she doesnt have online banking...

MagsR11
Explorer

‎19-02-2023 04:28 PM

how do i set up that the old card is going to expire and i need to update the expiry date and 3 digit on the back, but she doesnt have online banking so will need to verify it but i cant see how to do it??!! tia

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎19-02-2023 06:59 PM

If you're using a bank card with a long no., expiry date & 3 digit on the back that's not a DD but a recurring card payment.

Anyway you don't need online banking to use either. If necessary the bank will send a msg if it needs verifying.

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Leanne_T
EE Community Support Team

‎20-02-2023 08:19 AM

Morning @MagsR11 

Thanks for coming here. 

To update the card details, your Mum can log into her online My EE account and enter the new card details. 

If she has a pay monthly account with a direct debit, no changes will be needed as we use the sort code and account number. 

Leanne. 

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