I have 3 accounts and my one finished 8/8/2023 but I am still being charged.
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15-10-2023 04:01 PM
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15-10-2023 04:08 PM
When you say "one finished", do you mean you gave 30days disconnection notice and this hasn't been actioned?
EE's contracts are not fixed-term ones that end - along with your service - on the anniversary date. They are rolling contracts with a minimum contractual term, after which they continue on the same basis.
Many people confuse this minimum term with "contract end" and assume their payments will cease automatically - they won't.
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15-10-2023 04:09 PM
These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. There will however be a 10% discount after 3 months.
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