How do i see the contract i started in March

[Markybhoy75]

How do i see the contract i started in March.

Online told to go to a shop.

Went to the shop. they cant find it . Manager and staff member looking sheepish and confused. Sorry we cant get it. 

Called a different shop.  You cant get it from a shop you have to get it from customer services. 

Customer services say i would have got a contract with the email confirmation when i started the contract and confirmed the details for the new phone.

No contract in those emails. No link to it.

Customer services are sending me a contract which might take 30 days!!

What's going on? i want to see the contract i agreed to in March. They cant find the email that supposedly had it if they resent that with email header from then fine . That cant be falsified unless there was some kind of fraud or cloak and dagger operations going on behind the scenes which i'm sure there are not. 

Happy customer of 13 years truly disgusted with EE to the point where im taking it to court. Staff aren't even saying the same things.

Also now i have started recording all calls im getting very different replies to when i was not. The new recorded ones are gaping own goals full of schoolboy errors. 

Where should i be able to see this contract that was a continuation from a previous one all done online through  the app this isnt rocket science .

cheers 

The winslow bhoy 

[XRaySpeX]

All EE contracts include the provision for price revisions, CPI +3.9%, since mid-March.

[Christopher_G]

I'm sorry to hear of your father's passing, @Markybhoy75. I'm not sure what it is that you're being sent, not having access to your account. You'd need to check that with our Mobile Care team or the team handling your complaint.

I'm glad I could help a little. If you would like to send me a private message (click on my profile, then send message) with the person's email address, I can forward any comments on to their manager or you could email them directly, whatever you prefer.

Chris

[Markybhoy75]

Cost has never been an issue.

[Markybhoy75]

Thanks re my Dad.

Sent pm re the EE worker as requested.

Will i put the other bit here regarding the Frequencies EE use.

One last thing can you give me the exact Frequencies EE use for their 3 4 and 5 G communications.

Im going to do some more experiments in work . My Keysight N9010B EXA and Waveguide Horns have just come back from Calibration and i want to preform some more experiments there must be an RF reason EE are having trouble here and not 02 Vodafone etc. My job is literally testing for this stuff all be it at higher frequencies mainly but we do have some S band and C band components on the go currently . I'll quiz one of the engineers when i get some details from you and the other networks.

Thanks again for all your replies today. 

Mark

[Christopher_G]

Thanks, Mark.

I've replied to your private message. 

Chris

[Chris_B]

@Markybhoy75   Can I ask what do you actually want to know  ?  You’ve originally mentioned about wanting to see your contract and I’ve just seen that you’ve also posted that you want to know what band frequencies are used. these are totally two different things so I was just wondering what are you actually trying to achieve/find out.     From what o can make out it sounds like you have poor or no signal within your work place.    No network will guarantee a signal indoors on the simple fact and I’m sure you’re aware of this buildings can block signals.  

I’ve just noticed on your first post about a new contract that you claimed is just a continuation from the previous contract.   It’s nothing todo with the previous contract if you upgraded it’s a new contract.     If you want to read about contract T&Cs have a look at THIS 

[Markybhoy75]

Thanks for your input.

What do you guarantee?

Its a specific EE issue no other network has the problem where I work I've tested this on all other networks.

They have zero issue.

Phone and mobile internet it's specific to EE

Phone call cuts off Also

No problem with other networks 

Its an ee problem my contract is with ee

If your saying thats tough then fine hence the deadlock.

I don't believe that's correct I'm about to find out.

Thanks for everyone's assistance.

Maybe get some training for your complaint's staff however.

Thanks for everyone's time.

Cheers

Marky 

[Chris_B]

@Markybhoy75   And where I work only o2 get a decent indoor signal. So you your point about it only being EE indoors is mute,   It depends on the location and distance to the mast the amount of users on that mast and the topography of the landscape, I use Wi-Fi calling as it’s the only place where I get poor EE cellular coverage and that includes outdoors.  

No network will guarantee a signal indoors as buildings block signals.    What’s the signal like outside?   If it’s ok then you know it’s the building and EE can not force a signal to penetrate building,  Wi-Fi calling is perfect for this and it’s not even a chargeable service to have on a EE contact or PAYG.     You can even send texts via it unlike other networks.   I don’t know if this is still correct but one network charged you to have Wi-Fi calling as part of your contract.    

[Markybhoy75]

Chris thanks for your reply I'm not going through This all again i realise this is just a fragment of this whole debacle.

I've worked in the telecommunications market my entire life mostly radar and guidance but also consumer products for base stations i know how it works. I literally test this stuff i asked for the frequency ee use as i want to try and work out why the issue is ee specific at my work place.

It is I've proven this.

Wifi calling isn't possible in the building I'm not allowed my personal device on the company network.

Out of interest do you think ee should have taken my phone for some kind of diagnostic check before deadlock?

Seems obvious to me that they should.

Maybe I'm obtuse.

I've never complained in 13 years but when I tried old devices on a fraction of the cash I'm paying per month on networks that aren't even real networks i started this ball rolling.

[Markybhoy75]

Can i ask again.

Out of interest do you think ee should have taken my phone for some kind of diagnostic check before deadlock?

Cheers

Marky