HUGE incontract cost increase

[Cornichabra]

having suffered a double digit increase last year i cant believe EE think its ok to slap another 20% on my contract cost.

ive already migrated 3 family handsets away from them - they will now lose the last two as soon as they are out of contract

these increases border on criminal, i think they rely on customers thinking 'oh its just another x pounds per month' - they should be obliged to state all increases in percentage terms and then justify them

[Northerner · Accepted solution]

Hi @Cornichabra 

The annual price increase is the same for most carriers although the costs differ. Please read the below link:

https://ee.co.uk/help/billing-payments/guide-to-bill/about-annual-prices-changes

If your tariffs are up you can look at cheaper deals. 

Thanks 

[garybs29]

Double digits yeah ok I believe you. Highly unlikely ani ncrease on inflation was double digits on any single line

[bristolian]

When mid-contract price rises were first allowed by Ofcom, they were percentage-based thus lower-priced plans had a lower increase. Then the inflation-crisis hit and price-rises breached double-figures, causing mass complaints.

There has been a general trend across the industry since then, towards "simplicity" that is best achieved by fixed-price increases, also achieving the price certainty over a 2year minimum-term that consumers generally want.

The negative-side of fixed-price increases is that they tend to be a higher-percentage on lower-priced plans, as in your case. Whatever the industry or individual operators do, is likely to cause upset somewhere. There are a handful of providers out there who advertise fixed-prices across 24months, but they may have other drawbacks in other areas.