Fraud department contact

[Danny_125]

Hi,

Please could I have the fraud department contact phone number? Someone has used my identity to take out a phone contract and I need to speak to the fraud department to report this

Thanks

Danny

[Drl90]

Exactly the same as what happened to me, I spoke to solicitors and they couldn't believe what I was telling them it was so blatantly fraud

[Danny_125]

@Drl90 did you try CISAS? lawyer also suggested trying them.

[Danny_125]

 Here is lawyers explanation of why this is fraud 

[bristolian]

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@Danny_125 wrote:

@Drl90 did you try CISAS? lawyer also suggested trying them.

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Standard ADR process is that you need to exhaust a provider's internal process first, and either allow 8weeks unresolved or deadlocked before. Only then will the ADR scheme accept your complaint.

EE also subscribe to Ombudsman Services, not CISAS.

[Drl90]

CISAS are useless, you go to them to stop yourself becoming a victim of fraud, once you've been a victim of fraud they are useless, they put extra protection on your file to make it harder for people to get credit in your name

[Drl90]

The communications ombudsman don't get involved with fraud I already tried, I also tried to take EE to the financial ombudsman as they deal with fraud and EE refused for them to be involved.

[Danny_125]

@Drl90 CISAS is another version of the ombudsman - different from CIFAS! so much bureaucracy 

[Drl90]

Oh I got them confused lol, yeah I've been to CISAS, says in the terms they don't get involved with fraud.

[Danny_125]

I hope that atleast one of these organisations will see that EE have not followed their own processes, both in terms of identity checks and in assessing whether fraud has occurred 

[Drl90]

None of them will. The only option you have is a small claims court, EE know exactly what they're doing and they've positioned themselves so they can exploit victims of identity theft