Fraud department contact

[Danny_125]

Hi,

Please could I have the fraud department contact phone number? Someone has used my identity to take out a phone contract and I need to speak to the fraud department to report this

Thanks

Danny

[Northerner]

Hi @Danny_125 

You need to report this to the police as well. 

Call EE CS on 150 and speak to them about the issue.

Thanks 

[Danny_125]

Hi,

Thanks, I have reported to the police and actionfraud.

As the phone was intercepted by the fraudster I can’t call 150. Is there a line to the fraud department? I’m sure that if I explain the situation they’ll understand. I have seen articles online and on this forum about people experiencing similar scams

Thanks

Danny

[Danny_125]

Here is an example of a very similar thing to what has happened to me

https://community.ee.co.uk/t5/Security/Big-credit-problems-someone-took-a-contract-on-my-name/td-p/1...

[bristolian]

You can contact CS on 150 from any EE phone, or 0800 0798586 from any other phone.

[Danny_125]

Thank you but is there one specifically for fraud? I have tried customer service and they won’t transfer me

[Danny_125]

Hello, I am in the exact same position @Katie_B @Drl90 

Someone has used my home address and DOB to take out a phone contract at EE and I am now being pursued for the contract payments. The phone was intercepted during delivery (I have photographic proof) 

EE have said it isn’t fraud, please can someone help. It is also destroying my credit rating and actionfruad have told me resolve it with EE.

i would be extremely grateful for some help as this is very distressing. I plan to apply for a mortgage soon and this will stop me from doing that.

thanks

Danny

[Danny_125]

Hi, was this ever resolved @jayesh4u @James_B @XRaySpeX 

Someone has used my home address and DOB to take out a phone contract at EE and I am now being pursued for the contract payments. The phone was intercepted during delivery (I have photographic proof) 

EE have said it isn’t fraud, please can someone help. It is also destroying my credit rating and actionfruad have told me resolve it with EE.

i would be extremely grateful for some help as this is very distressing. I plan to apply for a mortgage soon and this will stop me from doing that.

thanks

Danny

[Danny_125]

Hi @Christopher_G @tanveer8 

was this resolved? I am in a similar situation.

Someone has used my home address and DOB to take out a phone contract at EE and I am now being pursued for the contract payments. The phone was intercepted during delivery (I have photographic proof) 

EE have said it isn’t fraud, please can someone help. It is also destroying my credit rating and actionfruad have told me resolve it with EE.

i would be extremely grateful for some help as this is very distressing. I plan to apply for a mortgage soon and this will stop me from doing that.

thanks

Danny

[James_B]

Hi @Danny_125,

Sorry, it isn't possible to be transferred directly to our fraud team. Our Customer Care Team will take some details when you call and raise a case with the fraud team on your behalf.

Once they have received your details, an investigation will be carried out, after which you'll be contacted directly.

Hope this helps.

James