Finance option rejected as “you have taken out a loan with us in the past 45 day

[Lostbox]

Hi, I wanted to buy and finance a Nintendo switch 2 as it was on offer. I submitted to a credit check and I should have been able to pass it finance wise, but it said I failed since I have taken a loan out in the past 45 days and must wait? But I have no loans or products at all from EE, the last time I purchased anything was a controller back in September which I did not finance. It’s not giving me the option to try and redo, is there any way I could get some help?

[Leanne_T · Accepted solution]

Hi there @Lostbox 

Thanks for coming to the community. 

To get this looked into, please get in touch with the team by calling 0330 027 1150, 9am to 6pm, Monday to Saturday, or you can submit a request online.

Our EE Finance page has full information on EE finance. 

Leanne.