I purchased an iPhone 15 Pro Max last December in an EE store and got what I though was a decent deal for the Full Works package with Early Upgrade option. I was sold this package under the guise that I would be able to upgrade the phone anytime (such as when the next iPhone came out) and all I would have to do is trade in my current iPhone 15 Pro Max and sign up to a new contract, he explicitly stated it wouldn't cost anything, the upgrade would be FREE.
New iPhone comes up for pre-order today and I contact EE sales over the phone asking for the upgrade and agreed to sign a new contract that was a bit more than my current one, one issue though, they want £300 for the early upgrade, excuse me?
They refused to do anything, told me to go to the store I purchased from as they can't see any contract details on their systems. I live over 100 miles away from that store now so visiting isn't an option.
I called the store and spoke to someone, explained the situation and mentioned the name of the employee who sold me the contract and he basically said the same thing that he said about the free upgrade. He said it was in an instore deal, something that wasn't mentioned would be an issue when it came to the upgrade, as far as I knew it would be an effortless free upgrade, I mean that's what i've been paying extra for, something that sealed the deal for me.
What do I do now? Completely unhappy with the fact i've been missold this contract. Who in their right mind would pay more for a contract for a chance to upgrade earlier only to have to pay £300 for the privilege. I'd have turned that down immediately.
