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EE One

Jules1270
Established Contributor
Established Contributor

‎18-03-2025 08:50 PM

I have been an EE mobile (sim only) user for a good few years now and last week my EE Full Fibre and EETV went live but when I signed up to this there was no mention of the EE ONE benefits at all by the advisor who did this, will it automatically be applied or do I need to ring up?

 

thanks

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎18-03-2025 08:54 PM

@Jules1270  The unlimited data will be applied on your next billing cycle of your sim only. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Jules1270
Established Contributor
Established Contributor
In response to Chris_B

‎18-03-2025 08:54 PM

How will that work as I am on an unlimited data sim already?

0 Helpful
Matt_124
Star Contributor
Star Contributor
In response to Jules1270

‎18-03-2025 11:53 PM

If you are on a SIM Only currently, it is possible you could switch your tariff to one of the EE One SIM offers through the Upgrade process.

This will only work through the App if your Broadband is linked to the same email address and EE ID as your Mobile Billing Account.

Is your Broadband visible in your app alongside your Mobile account?