If you use my log number, it’s still only one complaint. I think this should reflect the number of people affected therefore making a complaint in your own right escalates things.
I’ve just spoken to the complaint department in EE, not 100% happy with the explanation I received, turns out, as I suspected the weekend didn’t help, so I’ve asked to escalate this to the Ombudsman, which is a different organisation to Ofcom.
It’s the lack of communication from a company that specifically sell’s communication that has astounded me. This is an EE forum, why is there nothing on here to placate worried people? Not everyone who reads this has registered so EE can’t brush this off as a few isolated cases.
It’s not about the problem it’s about the action. So far rubbing fictitious charges from EE accounts is good, but not enough. EE have let us down. In an era where we are encouraged to dispense with home phones we have been left cut off through no fault of our own.
I’d like to see EE own this, get a post on here, tell us that you’re sorting it, not to worry and what affected people need to do to get help? Is it just me, or doesn’t that sound reasonable for such a large company?
