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Don’t use EE in Malta

Idiots
Investigator
Investigator

‎13-05-2023 06:27 PM

My son went to Malta for 2 days and I have just been hit with an £8k phone bill. I called EE and they said that there is something wrong with their billing system. My phone and my kids phones have been cut off twice today as I am over my credit limit despite being told they have fixed the issue of being cut off and now the office is closed. EE, you really are appalling. The worst customer service ever. 

102 REPLIES 102
_MrR_
Scholarly Contributor
Scholarly Contributor
In response to Ruthiesteve

‎14-05-2023 11:26 AM

Who sent it? Was it an EE staff member?

Sent from my iPhone
0 Helpful
Simplersimon
Established Contributor
Established Contributor
In response to _MrR_

‎14-05-2023 11:27 AM - edited ‎14-05-2023 11:30 AM

Christopher_G sent me a message, I let him have my mobile number after checking his profile 

0 Helpful
Ruthiesteve
Valued Contributor
Valued Contributor
In response to _MrR_

‎14-05-2023 11:29 AM

From a Christopher - doesnt say hes an EE staff member

 

Ruthiesteve
Valued Contributor
Valued Contributor
In response to Simplersimon

‎14-05-2023 11:30 AM

How do you know he's from EE? 

0 Helpful
_MrR_
Scholarly Contributor
Scholarly Contributor

‎14-05-2023 11:30 AM - edited ‎14-05-2023 11:32 AM

@Christopher_G  is part of the EE support team

But if you're unsure, call in on 150 instead. 

Screenshot 2023-05-14 at 11.31.30.png

 

0 Helpful
Ruthiesteve
Valued Contributor
Valued Contributor
In response to _MrR_

‎14-05-2023 11:34 AM

Ok thanks, i will send him my phone number 

0 Helpful
Ruthiesteve
Valued Contributor
Valued Contributor

‎14-05-2023 12:26 PM

I've just been informed by EE that all incorrect charges will be removed from my account in the next few days - we will see

 

0 Helpful
Simplersimon
Established Contributor
Established Contributor
In response to Ruthiesteve

‎14-05-2023 08:06 PM

Was that when you called them, or have they contacted you? 

0 Helpful
DominicG1
Investigator
Investigator

‎14-05-2023 08:19 PM

Try mine on for size, £45,500 for 5 days in Malta! Thank god I’m not a producer on the consumer show This Morning. Ridiculous from EE

0 Helpful
Simplersimon
Established Contributor
Established Contributor
In response to DominicG1

‎14-05-2023 08:27 PM - edited ‎14-05-2023 08:30 PM

Wow! How did you find out?

or did you get this text from them? 

Hi from EE. We've noticed your usage has been higher than normal, which may mean extra charges on your mobile bill. To continue using your services we'll need you to make a payment. You can log into myaccount.ee.co.uk/app/make-payment, or call 360 from your EE phone. If we don't receive a payment, your service may be suspended, meaning you won't be able to call, text, or use data.

0 Helpful