01-10-2023 05:16 PM
Hi,
So i recently upgraded my phone and contract, the plan I chose was for £57 a month, there was a 10% discount added which totalled it to £51 or near that. In the MyEE app however it shows my monthly bill will be £57. Is this just a glitch or has the discount not been added. Thanks
Solved! See the answer below or view the solution in context.
01-10-2023 05:57 PM
Hi @nicbix
Your discount doesn't show until your first bill. Yes it is a bit strange.
Thanks
01-10-2023 05:57 PM
Hi @nicbix
Your discount doesn't show until your first bill. Yes it is a bit strange.
Thanks
01-10-2023 08:05 PM
@nicbix The price of the tariff will show on your account as the full price you need to look under add ons and see if there’s a discount been applied to your account.
20-11-2023 03:56 PM - edited 20-11-2023 04:10 PM
Hi, @nicbix
Having the same issue - did you get it resolved? if so, what happened please?
Thanks in advance.
20-11-2023 04:17 PM
20-11-2023 04:33 PM
Hi
Thanks for your quick reply Leanne - I've just got a call back from ee that they'll hopefully resolve the issue by Wednesday - I haven't activated the new phone yet until the issues resolve then I hope
20-11-2023 04:36 PM
20-11-2023 05:21 PM
Will do and thanks 🙂
20-11-2023 05:22 PM