Been overcharged for 3 months, have refused point blank to put the money in my bank. Only know I have been overcharged due to a bill that I am still being overcharged on and they will expect me to pay this and I have to trust they will honour a refund, which they have not. Put the phone down on me multiple times, can't leave a zero star revue anywhere. Been with them for over a decade and they have literally lost a customer over £33 something. I am ill and waiting for major surgery and always loved ee, until they overcharged and refused to honour a refund into my bank, blaming different departments and then stating because my bill (which I have 3 days to pay) has not been paid can't repay my money. Spoke rudely too, sighed down the phone, had the phone put down on me and he manager was disgusting. Overcharged on insurance excess on an android and due to this left me behind on payments. Amended my bill so my data was not unlimited and then put it straight back to unlimited without telling me, even though I agreed on the phone to not only cancel my insurance and my unlimited data they didn't change it their end. They then have overcharged me (as stated) and refused to put my money back in my bank. Haven't amended my new bill either on my end. Joke of what was a brilliant company
