Complaint outcome

[Woody6419]

I recently upgraded  my phone contract & I have had nothing but issues about this 

eg contract wrong on app/ overcharged 

I have complained & complaint has been closed 3 times without any change to my situation 

no detail has been given about complaint closure 

I was advised during a telephone call to ee on 15/9/25 I would be refunded & details of contract sorted out 

I am still waiting 

as a customer of some years I feel  ee customer service is non existent 

anyone else feel the same ?

ee can you dirt out for me my queries once & for all  ? 

[Northerner]

Hi @Woody6419 

Have you escalated you complaint to the ombudsman.

Thanks 

[Katie_B]

Good morning @Woody6419. 

Thanks so much for coming here. 

I'm sorry to hear that following your call on September 15th you have still not had your refund or your contract details corrected. 

I have sent you a private message to discuss this further. 

Katie