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Contract cancellation

kevin111
Visitor

‎27-09-2024 02:22 PM

Hi

I have been made an extra sim card contract by the EE store and have been charged the unknown sim card every month,

I asked the EE store staff, and they said when they submitted the cancellation, it was rejected.

It has been changed me 5 months.

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎27-09-2024 02:34 PM

@kevin111  Every contract that is taken out has your agreement for it.   
 If this was a store sale then only the store can sort this via the store manager as that was the point of sale.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎27-09-2024 05:01 PM

You can't cancel a contract made instore.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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