Closed account

[Marshall12]

says my accounts be closed for about 4 months now,, i had the  contract for a while and cant see my data and calls on the app obvs and cant see when my contract ends or anything but still getting charged 

[Rach_H]

Hi @Marshall12,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your online account, and I'd love to help. Has this always been the case, or have you been able to view these details in the past without any issues?

Rach

[Marshall12]

i could view it at the start but but not for the last like 4-5 months
Marshall

[Leanne_T]

Morning @Marshall12 

Thanks for coming back to us. 

If you're unable to access your EE account, please call us on 150. The team will get everything checked at our end and help you get the account sorted 🙂

Let me know how you get on. 

Leanne.