Cancelling an order for EE sim

[Chris0580]

I need to cancel an order on my account as for some reason the order went onto a family members sim instead of the main sim making the cost of my mobile bill double!

I am unable to discuss over the phone and need this sorting asap before any money is taken or a new DD is put in place.

[Chris_B · Accepted solution]

@Chris0580  Your only option is to call customer support as it’s the quickest way to get this resolved. 

[Christopher_G]

Hi @Chris0580 

Welcome to the community.

As @Chris_B said, this is something that only our Customer Support team will be able to help you with.

You can find all of our contact methods here.

Chris