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Charged sending STOP requests (SMS spam)

uvarvu
Established Contributor
Established Contributor

‎21-10-2022 02:24 PM

I've received spam messages from Pizza Hut and attempted to stop these by sending STOP to 65011.   I'm getting charged to send these STOP requests - is something amiss here?

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3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎21-10-2022 02:39 PM - edited ‎21-10-2022 02:39 PM

No, SMS sent to shortcodes like that are always chargeable. They are not included in your text allowances.

In this case 65011 has been id'ed as a billing scam purporting to be from Pizza Hut.

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uvarvu
Established Contributor
Established Contributor
In response to XRaySpeX

‎21-10-2022 02:50 PM

Hmmm OK.   Seems a bit unfair as I didn't sign up to the notifications!   I've dug a bit more and it seems that I'm not the only one affected.

Emma Caroline - Hi Pizza Hut you keep texting me about... | Facebook

The content of the messages seems legit too as I'm taken to pizza deal pages with offers matching those on the texts.

Anyway, I started an online chat with EE about this just now and they've refunded me £1.   Thanks EE!

 

 

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mattallen
Investigator
Investigator

‎21-11-2024 06:49 PM

Replying to this post more than 2 years later (Nov 2024) because it's still happening. I started getting marketing texts from Pizza Hut, 

"Share the love with 2 pizzas for only £20! What will yours be? Order now (URL) T&Cs. Optout text STOP to 65011

So I send the STOP text - and EE reply: 

Hi from EE. You don't have enough Spend Cap balance. If you're the account holder, you can increase or remove your Spend Cap at ee.co.uk/SpendCaps or text SPEND CAP to 150. For more info visit ee.co.uk/managespendcap

So, obviously PH opt-outs are still chargeable. I've contacted PH through their website instead. 

 

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