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Extra charges to bill

Flo122
Visitor

‎28-04-2026 03:46 PM

Hi,  I notice that I had extra charges to my bill,  ie charges of up to £2.50 for texts.  This is surprising as I had not sent texts on the days I was charged for.  Also,  I am definitely not sending any more texts than usual, so not sure why I have been charged.  many thanks

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1 REPLY 1
Ali_A
EE Community Support Team

‎28-04-2026 06:14 PM

Hi @Flo122 

There are a number of reasons why you have may have higher-rate charges for text messages, the most common are for service text messages, such as Radio/TV competitions or charity donations. 

You can find out more about this at Charge purchases to your EE Mobile bill
 

There may be other reasons, you can find helpful information on our Why your EE Mobile bill might be higher than usual page. 

We have a great article, Reduce my bills and manage my spending, to help you with managing mobile spending, understanding plan inclusions, and accessing support for bill payments.
As well as our Manage your subscriptions page. 

You can also restrict additional charges with Spend Caps, just visit Set up and manage Spend Caps to find out more. 


Ali 

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