Charged sending STOP requests (SMS spam)

uvarvu · ‎21-10-2022

I've received spam messages from Pizza Hut and attempted to stop these by sending STOP to 65011. I'm getting charged to send these STOP requests - is something amiss here?

XRaySpeX · ‎21-10-2022

No, SMS sent to shortcodes like that are always chargeable. They are not included in your text allowances.

In this case 65011 has been id'ed as a billing scam purporting to be from Pizza Hut.

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uvarvu · ‎21-10-2022

Hmmm OK. Seems a bit unfair as I didn't sign up to the notifications! I've dug a bit more and it seems that I'm not the only one affected.

Emma Caroline - Hi Pizza Hut you keep texting me about... | Facebook

The content of the messages seems legit too as I'm taken to pizza deal pages with offers matching those on the texts.

Anyway, I started an online chat with EE about this just now and they've refunded me £1. Thanks EE!

mattallen · ‎21-11-2024

Replying to this post more than 2 years later (Nov 2024) because it's still happening. I started getting marketing texts from Pizza Hut,

"Share the love with 2 pizzas for only £20! What will yours be? Order now (URL) T&Cs. Optout text STOP to 65011

So I send the STOP text - and EE reply:

Hi from EE. You don't have enough Spend Cap balance. If you're the account holder, you can increase or remove your Spend Cap at ee.co.uk/SpendCaps or text SPEND CAP to 150. For more info visit ee.co.uk/managespendcap

So, obviously PH opt-outs are still chargeable. I've contacted PH through their website instead.