Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Changing from All Rounder to Full Works Plan

SammyxVine90
Established Contributor
Established Contributor

‎30-04-2026 04:38 PM

Hi all,

I just upgraded to the iPhone 17 Pro Max and went with the All Rounder Plan. Is there anyway to change to the Full Works plan with Apple One? I only upgraded a couple of days ago and received my new iPhone today.

I have been told two different things from two customer service agents today. The first agent said I would have to return the phone and do the upgrade again if I wanted to change to the Full Works. The second agent said I could change to the Full Works, but she didn't sound confident and said it will only cost me 70p more a month which doesn't seem correct? I always thought the Full Works costs £5 more a month.

I have a Friends and Family discount on my account so I don't want to lose it by changing plans. If changing will cause problems and mess up my discount, I will stick with the All Rounder.

0 Helpful
6 REPLIES 6
SammyxVine90
Established Contributor
Established Contributor

‎30-04-2026 04:40 PM

Also, I must add that I am on the old style contract where you have one bill and not the new Flex Pay.

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎30-04-2026 05:20 PM

If you ordered online or by phone you may cancel the order FoC before or during the statutory 14-day cooling-off period from delivery & then reorder what you really want.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
SammyxVine90
Established Contributor
Established Contributor
In response to XRaySpeX

‎30-04-2026 07:17 PM

I just want to change my plan, not phone.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to SammyxVine90

‎30-04-2026 07:22 PM

Well. the plan is an integral part of the order.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
SammyxVine90
Established Contributor
Established Contributor
In response to XRaySpeX

‎30-04-2026 07:45 PM

Hmmm 

I have heard you just have to pay £5 extra to change to Apple one.

0 Helpful
Matt_124
EE Community Star
EE Community Star
In response to SammyxVine90

‎30-04-2026 10:45 PM - edited ‎30-04-2026 10:46 PM

I believe you can choose Apple One for £5pm if on an All Rounder for iPhone plan from your Inclusive Extra choices.

This would not change your plan to Full Works, but would provide Apple One.

If you wanted a Full Works plan for the other benefits, this would need to be a conversation with customer services to see if they can change your plan - otherwise it is a return within 14 days and reorder situation.

If you are on a standard (not "for iPhone") All Rounder this option may not be available, currently unable to check.

Try texting PICK to 150 and see if it appears as an option.

0 Helpful