Change my address

[Staceycarey1987]

Hi my phone and bills are set up to the wrong address, how do I change my address so my bill are not going to my neighbour instead of me, they must have got the number wrong at the car phone warehouse 

[Christopher_G]

Hi @paulineminors62

Welcome to the community.

Sounds like speaking to our Mobile Care team is the way to go. They'll update your address and help you get logged into your My EE account.

Let us know how you get on.

Chris

[Emilybartlett]

Can’t find online how to change my address how do I do This?

[Leanne_T]

Hi there @Emilybartlett

Welcome to the community 🙂

If you log into your My EE account online, select Menu then Account Settings and Your Address.

Can you change the address now?

Let me know how you get on 🙂

Leanne.

[Christopher_G]

Hi @635

Are you looking to change your address?

Have you tried doing this in your My EE account?

Chris

[andyray11]

Tried to change my address numerous times and just keeps going back to the start of the process asking me to enter my post code etc. any help apprciated.

[Leanne_T]

Morning @andyray11

Thanks for posting on the community.

Do you have a pay monthly mobile account or broadband?

Have you moved to a new build with a new postcode?

Speak soon 🙂

Leanne.

[andyray11]

Hi,

Thanks for the reply. I am in an older build and address is showing on app to select. I'm a sim only contract now but account was a full account until recentl . 

Thanks. 

Andy

[James_B]

Hi @andyray11,

I'm sorry to hear you are having problems updating your address.

If you get in touch with Customer Care a member of the team will be happy to help.

Thanks

James

[Pet1]

** ****** *****

***** ******

**** ** ***

************

*** ***

Mod edit: [please don't post personal information on the community].