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Changing direct debit date - stuck

ZD_2024
Investigator
Investigator

‎02-05-2024 03:59 PM

 I'm trying to change my DD date on the app but it just keeps sending me to the help article, and when I follow the instructions I still can't get to the right section. Any help??

0 Helpful
5 REPLIES 5
XRaySpeX
Grand Master
Grand Master

‎02-05-2024 05:03 PM

@ZD_2024 : You can change your payment date in your online MyEE a/c under Bills & Payments > Manage Direct Debit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
ZD_2024
Investigator
Investigator

‎04-05-2024 12:28 AM

Thanks, but now I need to speak with someone about the fact I can't pay my bill as my pay date is 18th. I don't know why my DD was set up for the 7th and I can't change it now as its too help?

Can someone from EE contact me to discuss next steps?

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to ZD_2024

‎04-05-2024 01:59 AM

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
ZD_2024
Investigator
Investigator
In response to XRaySpeX

‎04-05-2024 07:55 AM

First off, watch the tone pal. Second, if I can't get through to customer services and there is no live chat option like every other network provider offers, then what else am I meant to do but ask here?

What a waste of time, I don't want to be asking people for advice I want actual customer service!

0 Helpful
Christopher_G
EE Community Support Team
In response to ZD_2024

‎04-05-2024 08:04 AM

Hi @ZD_2024 

There's a live chat service for pay monthly customers in the 'help' section of the EE App. You can find contact information for our customer service team here.

Chris

0 Helpful