Cannot access Bill & Payment information

[YusufKanarya]

I login to the web site but cannot access Bill & Payment information and also Plan & Subscription 

[Northerner]

Hi @YusufKanarya 

What error are you receiving.

Does the app work. 

Thanks 

[YusufKanarya]

The app doesn't work either.

There are serious problems with the web site. Any time I try to log in I have to reset my password.

When I manage to login I cannot view neither Bills & Payments nor Plans & Subscriptions. 

I reported this some time ago, chased it many times but still having the same problem. 

Not a good reputation. I don't know how EE can hide behind this problem and not able to provide a fix.

[Northerner]

Hi @YusufKanarya 

Call EE CS and ask them to delete you online profile then you can register again. 

Hopefully that might work. 

Thanks