Can not link broadband account

[Linzage]

I have recently switched over to EE broadband from sky.  I already have an ee mobile account.  I have been trying to link the broadband to my account but it will not work.  I have received emails saying “check out your bill by logging into to your online account” every time I try and log in all it shows is my mobile info.  I am extremely frustrated as I have paid several bills (different amounts) and can not see what I’m paying for.   I have not been able to view any info/bills regarding the account.

[Phil_8049]

Call EE on 150, select broadband & request to make a complaint.

[GM1966]

I did call and was assured they had fixed and linked my broadband account but I still can't manage it or see my bill.

[Mudon]

They will say that every time Only way is to complete online complaint form
Explain your problem Best to be polite Worked for me

[GM1966]

Thank you and I will give it a try. I'm slowly losing patience with it now and if they don't resolve it soon I'm thinking of leaving EE.

[Mudon]

I felt the same Try the complaint form online and good luck

[Phil_8049]

After putting in another complaint suggesting I wasn't being taken seriously. I received the personal touch from one of the senior advisors, where to cut a long story short...

It turns out on investigation by the latter, all of my enquiries (6 in total + 2 complains were not actioned). I've finally ended up with my BB account being linked to my app and unlimited data.

Now all is well in the world and as long as Brighton FC qualify for a euro berth 🙂

[Mudon]

Excellent news Persistence has paid off Good for you Now come on Brighton
FC
Please spare a thought for my suffering Bolton Wanderers 😂

[Martin246]

It's a complete waste of time calling as I have done on three occasions. Each time I've been told its sorted now you will be able to view and download your bills and each time nothing happens. You cannot keep taking money from people's accounts without providing them with a bill to show what the money taken is for. I have to produce bills for my accounts and have to waste my time on the phone speaking with people who then email me pdf copies of my bills  if this continues I will be taking my custom elsewhere.

[Mudon]

See my previous posts Telephone is a waste of time Send a formal complaint
using the online form It has worked for me and others with some financial
compensation if you ask Good luck

[Phil_8049]

Hi, I have all been sorted out now. My complaint was escalated to a senior person who sorted out my issue.

Negative point was that of all the calls I had made,  not one person had escalated my issue, which came from the mouth of the senior person.  Basically embarrassed 😳 

Positive outcome is that both my wife and myself have unlimited data, within reason I guess!

Not fussed on financial gain, just annoyed at getting fobbed off from original enquiry.

All is good in the world now.

Unless BT's purchase of TalkTalk railroads things.