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Billing

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Dant39
Visitor

‎18-12-2024 10:28 PM

Hello, I have recently changed over to a ee business sim only contract back in August. Why am I still unable to link my phone to my account. I have contacted ee on numerous occasions to be told that our technical people are working on the issue. I am unable to retrieve my monthly invoices and ee refuse to email them monthly. Outrageous service.

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Rach_H
EE Community Support Team

‎19-12-2024 11:37 AM

Hi @Dant39 

Welcome to the Community!

We know how important it is for you to be able to view your bills, so I'm sorry the team haven't been able to sort this for you. We aren't able to send out bills over email, but if you speak with the team they can look into the options for posting these out until the issue is resolved.

Rach

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Rach_H
EE Community Support Team

‎19-12-2024 11:37 AM

Hi @Dant39 

Welcome to the Community!

We know how important it is for you to be able to view your bills, so I'm sorry the team haven't been able to sort this for you. We aren't able to send out bills over email, but if you speak with the team they can look into the options for posting these out until the issue is resolved.

Rach