Bill

justynamakuch · ‎12-09-2022

I'm writing in regards to a phone bill. I wanted clarification in why I have been paying more than my current plan which is at £47. On 12th August I have been charged of £61.83. On 12th of July I have been charged £21.46 and on 12th of September £58.99. Can you please let me know why such an irregular monthly charge?

Schockwave · ‎12-09-2022

Hello @justynamakuch ,

Welcome to the community,

Unfortunately this is not customer service this is a public forum with no access to accounts.

You should be able to download your bill and check what all the charges are. If you need help with your bill or have queries, you will have to ring customer service and speak to the billing department.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

James_B · ‎12-09-2022

That's great advice from @Schockwave

You can view your bills in My EE.

James

XRaySpeX · ‎13-09-2022

Did you upgrade your plan between July & Aug? That would account for that increase.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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