Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Payment problem

my line has been disconnected just now and I’ve tried loads to pay my bill over the phone and online. It keeps saying cannot process. Please help!!

Resolved! Upgrade

My phone was eligible for an upgrade as I was out of contract. I’ve received a new sim & phone. Do I have to cancel my existing phone ?! Or does it just happen automatically?

Resolved! Freeze contract

Is there any way of freezing a contract ?

Returning a unwanted handset

What is the contact email or number to return a phone as I can't seem to get through to ee for this enquiry

Monthly charge

If my monthly plan is £39 why are my bills £44?

Trade-in phone not received?

I just received this text message from EE:"Hi from EE. We haven't received the Samsung Galaxy Z Fold3 5G 256GB that you agreed to Trade In. You no longer qualify for the Trade In discount of £20 per month and this will now be removed from your accoun...

Insurance

Hello good afternooni want to cancel my phone insurance now please

Billing

Set up a new contract at the beginning of August and paid a £50 upfront payment in order to receive the phone. This months bill has an additional charge of £50 as a one off payment for a new iPhone! Am I right in saying this should be refunded as I’v...

Contract ended

My phone contracted ended in June and haven’t sorted it out yet. I’m still paying £60 a month. I have just bought a £15 SIM card as that’s all I need but how do I stop paying for a contract I don’t need anymore? I will keep the device but need to sto...

Bill

Am I able to see itemised billif not why is my bill higher recentlythank you