Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Broken phone on holiday

I’m currently in Tunisia and my some has smashed his phone. Is it possible if I sort new phone can it be delivered to the hotel

Leaving broadband - does it effect mobiles?

my broadband cost has gone up and we have had some speed issues. BT knocked just now and offered a faster speed for half the price. As they own the cables they can maintain themselves so issues I think will be easier to sort out. I have four mobiles ...

Resolved! Paying too much

Hello, my contract finished in May this year and I’m still paying the same amount without any upgrade for new phone. Can I change it for pay as you go?

Cancelling Contracts

I'd like to cancel contracts, How can I do if I cannot call to customer service.

When does my contract run out?

Added a smart watch to my account but don't see it on my bill, also another numb

Hi, I recently added a smart watch to my phone account and I have just paid this months bill but the watch doesn't seem to be on the bill? Also I have noticed that a new number has been added to the account but I only have one sim? Help!!

Membership

How do I cancel my contact do I need to call up or can I do it online?

Bill

Struggling with my bill

Direct debit

How do I change my payment date?

Cancel contract

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