Annual Price Rise Increase different to advertised amount.

[Jadespade]

I’ve just upgraded to an iPhone 16 Plus, the product page clearly says ‘’Monthly price increases £1.50 for airtime plans on 31 March each year.’’

However when I received my order confirmation email it states -

‘’The monthly price shown will increase each year on 31 March by £4.00, and out of bundle charges will increase by 5%. The cost of other services you take from us may increase or decrease while you are an EE customer.’’

So a £4 increase year on year not £1.50?! 

Is anyone else also getting this? 

[drzia]

Any clarification from EE Moderators?

Thank you.

[Christopher_G]

Hi @Jadespade 

Flex Pay plans will see an increase of £1.50 every March. This is what you had selected originally on the first screenshot.

Handset Subsidy plans (non-flex pay) will see an increase of £4 every March, which is what you have selected in the second screenshot.

Chris

[Jadespade]

 

But there is no mention of the £4 anywhere on the website. 

infact EE pledge to increase all mobile plans with a handset by £1.50

Basically it’s just entirely misleading sneaky and lies, all which I’ve reported to ofcom. 

[XRaySpeX]

@Christopher_G : So EE's policy is to put peeps off non-flex pay!